Opening Hours
We are busy bees while the office is closed so please respect our office times when planning a visit. We are open 7 days a week. Office hours are strictly as follows:
8am – 10am
3pm – 5pm
There is a $25 daycare charge for pick-ups between 3-5pm.
We do not offer pick-ups or drop-offs outside of these office hours.
Vaccinations & Medications
Updated vaccination certificates are required to secure your booking.
Age Requirements: Puppies must be 16 weeks of age or older and must have complete C5 injections (+ a 2 week immunisation period after final injection).
Required Vaccinations (administered by a veterinarian):
DOGS: All dogs must be covered by a current C5 vaccination (C3 + Kennel Cough). If your dog is overdue, this will need to be done 14 days prior to boarding. We require a copy of the certificate to be sent to us before your dog’s stay to check the details. You do not have a booking if we haven’t received a copy of the vaccination certificate.
Required Medications:
DOGS: Current tick and flea treatment, all-wormer treatment. It is your responsibility to ensure your dog is fully wormed and has flea and tick prevention in place.
Fetch Pet Resort employees are thoroughly trained to administer medications topically and orally. Unfortunately, we do not accept insulin-dependent pets (medications requiring injection).
Please present all prescription medications in the original medication bottle with veterinary instructions attached.
Post Surgery Guests: To reduce the risk of complications post-surgery, Fetch Pet Resort will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post-operation.
Restrictions, Desexing & Socialisation
For the safety of your pet and other guests at Fetch Pet Resort, we do not accept females in heat, pets that have been coughing within the last week, pets that have open wounds or stitches, pets that are recovering from surgery, pets that have contagious diseases, or pets who are people or animal aggressive.
Your dog must be dog friendly. That means they have never shown previous aggression to another dog and are well socialised. We don’t provide training in socialisation, your dog must already be social and happy to interact with other dogs. We specialise in having a social environment and expect you to be honest about your dog’s behaviour so that we can all have a safe, fun time.
We do not accommodate non-desexed (entire) male dogs due to typical dominance behaviours they display that are not suitable to a social environment.
Assessments
If your dog has never boarded with us before, we may ask you to come for an initial assessment in the form of a daycare session or a free tour. It’s important that your dog responds well to us, is great with the other dogs and most importantly, enjoys the environment! We will always be honest with you about what is best for your dog, we want them to love being here!
Touring Fetch
You (and your pet) are welcome to tour our facility. A reservation is required to tour the resort with your pet, and tours will only be available during the advertised office hours. If you are planning on bringing your dog along, we’ll need you to send a copy of their vaccination certificate before arrival.
Discounts
If your dogs are comfortable sharing a luxury room, we allow up to 2 dogs from the same household to share, with the second dog receiving a 10% discount off their stay ($45 per night).
For stays longer than 20 nights, we offer a 5% discount off the total price.
Dogs sharing
Med/Large dogs: Up to 2 same family dogs may stay together in the one suite.
Small dogs: Please get in touch to discuss how many dogs you wish to board together.
Own food/bedding/toys
You’re welcome to supply your own food to maintain your pet's normal diet. This also helps prevent upset stomachs. However, we do provide a delicious, healthy high-quality kibble and Prime100 meat roll included in their boarding.
We provide all guests with premium bedding, blanket and toys, but you can bring along a favourite toy or blanket from home, it’s great to help ease them in and comfort them.
Daily Itinerary & Inclusions
We’re all about showing your dog a great time! That means everything is included in the price, we don’t charge for ‘extras’!
Our day starts early as your dog wakes up in their private and spacious indoor room to a healthy breakfast before going out for a big play session with compatible dogs, according to size and temperament. We are very selective about which dogs we match and take plenty of care to introduce them gradually and assess their behavioural cues at all times to ensure safety and enjoyment.
Dogs receive lots of outdoor time here; playing, splashing in the pool, relaxing in the shade or going on Fetch Forest walks! Your dog will be very active during their stay with us and it is not uncommon for pets to sleep more than normal after their stay at Fetch Pet Resort as they recuperate from all that fun. There will be rest sessions throughout the day though to catch up on some zzz’s! With only 16 rooms at Fetch, each dog gets heaps of attention from us. We get to know their favourite activities, whether they like to chase ball or lay in the shade and ‘the spot’ to scratch.
A delicious dinner will be served in their suite before bed. Later, soft music will soothe them off to sleep. All guests receive treats, unlimited playtime/walks, cuddles and stimulation included in their boarding as well as a bath before going home (if staying 3 nights +). They will return to you smelling like roses, tired and content!
We know it can sometimes be stressful leaving your dog behind, we’re loving fur-parents too so we totally get it! We ensure that you receive regular comforting updates via our Facebook and Instagram pages, in the form of beautiful photos and videos, so you can enjoy seeing your happy dog having lots of fun during their stay!
Christmas Dates
Christmas is the busiest time of year for all Pet Resorts. We have a minimum 7 night stay requirement if your dates include the 25/26 December, but our nightly rate remains the same!
Cancellation Policy
All bookings are to be paid upfront. Similar to a hotel, we will require payment before your pet stays here.
You will be sent a payment link to complete payment before your pet stays with us. Please pay within 24 hours of receiving this link to secure your booking. Your booking is NOT confirmed until payment has been made and proof of vaccination supplied.
If your plans have changed, we ask that you please give us a courtesy call/email so we can allow availability for another guest.
REFUNDS
Fetch Pet Resort requires payment in full when booking in your pet.
Bookings cancelled with less than 7 days notice will be charged a 10% cancellation fee. The remainder of your balance will be refunded back to you.
Bookings cancelled with less than 48 hours notice will be charged a 25% cancellation fee. The remainder of your balance will be refunded back to you.
No show bookings will incur a 50% cancellation fee. The remainder of your balance will be refunded back to you.
No Refunds are given for early departures.
Any Refunds offered contrary to the above or use of Discount Vouchers and Special Offers are strictly at Management’s Discretion and we reserve the Right to Refuse where it is deemed necessary.
COVID CANCELLATIONS
We know Covid can get in the way of the most well-intentioned plans. If Covid restrictions have impacted your local area or your destination, let us know as soon as you can that you need to cancel. For Covid related cancellations we offer full refunds or a credit to your account, whichever your prefer.